Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At True Fortune Casino, we're committed to promoting responsible gaming. Gambling should only ever be viewed as entertainment, never as a way to earn money or solve financial problems. Always gamble within your means and remember that the odds favour the house.
Age Verification
We are legally required to ensure all players are of legal age. In the United Kingdom, you must be 18 years of age or older to gamble. If you are under the legal age, you must not use our services.
If you are aware of underage gambling, please report it to the relevant authorities or contact our support team immediately.
Warning Signs of Problem Gambling
Please be honest with yourself. If any of the following apply to you, you may have a gambling problem:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to try to recover money
- Hiding your gambling activities from family, friends, or partners
- Spending increasing amounts of time and money on gambling
- Neglecting work, education, or personal relationships due to gambling
- Feeling anxious or irritable when trying to reduce gambling
- Borrowing money or getting into debt to fund gambling
- Using gambling to escape problems or relieve stress
- Unable to stick to spending limits you've set
- Lying about the extent of your gambling
If you've identified with any of these, please seek help immediately.
Self-Help Tools & Controls
We provide tools to help you maintain control over your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
- Loss Limits: Restrict the amount you're willing to lose over a set period
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Time-Out: Take a mandatory break from gambling for a set period
To activate any of these tools, please contact our support team or visit your account settings. Using these features is free and confidential.
Support Organisations & Resources
If you need help, support is available. The following organisations provide free, confidential advice and support for problem gambling:
United Kingdom
- GamCare – Free counselling and support service
www.gamcare.org.uk
Telephone: 0808 8020 133 (free, confidential) - GamStop – National Self-Exclusion Scheme
www.gamstop.co.uk
Exclude yourself from all online gambling operators in the UK - National Problem Gambling Clinic – NHS-funded treatment
Available through your GP or local mental health services
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
All support is confidential and free of charge. Seeking help is a sign of strength, not weakness.
If You Need Help, Please Reach Out
Problem gambling can affect anyone. If you or someone you know is struggling with gambling, please seek help today. The sooner you act, the sooner you can regain control.
Contact GamCare on 0808 8020 133 (free, confidential, 24/7)
You are not alone, and help is available.